Nada Expo can only accept returns if the lenses are found to be factory defective. We cannot replace your lenses if you do not like the color or the parameters you have ordered are not suitable for your eyes. When ordering, you are confirming that you have consulted your Eye Care Specialist.
Defective lenses must be returned before we can exchange them and may only be exchanged for the exact same lens model, color, and prescription.
In the case that you receive defective lenses, you must proceed as follows:

• Contact Nada Expo Customer Service Department by email within five business days after receiving your shipment.
• Return the defective lenses to Nada Expo, including the box.
• If you have opened the blisters, place the lenses in a lens case with contact lens solution and return them to us with the box, and include the opened blisters.
• Returning defective lenses must be sent within seven business days from the time that the customer initially contacted the Nada Expo Customer Service Department to report the defect.

* Please follow all the instructions in the leaflet on how to clean your lenses before using them.
* Shipping charges for returns of defective lenses will be carried by the customer.